Refund Policy

30-day money-back guarantee

If the collection isn't right for you, you have 30 days from your purchase date to ask for a full refund. No forms and no interrogation — one email is enough.

How to request a refund

• Email soporte@eleva-digital.org from the address you used at checkout.
• Include your order number or the name on the order.
• Write "refund" in the subject line so we can process it quickly.

Processing time

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the amount typically appears within 5–10 business days.

Billing problems and duplicate charges

If you were charged twice or see a charge you don't recognize, contact us and we will investigate and correct it.

Contact

Support: soporte@eleva-digital.org. A real person answers every message, usually within a few hours.